How To Place An Order
Thank You for your interest in our exclusive, results-oriented SummerWinds® products.
Please click on a subject from the list below to find answers to your ordering questions.
$5.99 Flat Rate Shipping - Now Available Every Day
Plus free shipping on qualified orders of $550 or more.
Now you can save on shipping every day at SummerWinds®.
We are proud to announce that we will now offer everyday flat rate shipping of $5.99 on all qualified orders of $150 or more that ship within the contiguous United States. To receive this shipping discount please call in your order (619) 445-4800 or our toll free (888) 903-9420. We are working on our shopping cart, and you will soon be able to order online and receive your $5.99 flat rate shipping on all qualified order of $150 or more.
As an added bonus, all qualified orders from both our website and phone in orders of $550 or more will ship for FREE. This offers apply only to orders within the contiguous United States.
Your free shipping discount will automatically be applied when you have a qualified order of $550 or more.
Our shipping deals are a great way to save even more on our quality pet products. From coat care, food supplement and our pet lounges we have many qualifying products to choose from.
*Free shipping applies to UPS shipping only within the contiguous United States only and excludes the following items:
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Oversized Items
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Drop Ship Items
Discounted shipping also excludes applicable C.O.D., Next Day or 2nd Day charges, Please call us at (619) 445-4800 or (888) 903-9120 to learn more. These offers do not apply to SummwerWinds Dealer Services or Distributor orders.
If you have any questions, please give us a call at (619) 445-4800 or (888) 903-9120. We'll be happy to help.
Orders & Terms
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No C.O.D.'s outside the 50 states.
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For prepayments for personal checks, please include your driver's license number, state issued, name of person and check number on checks.
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There is a $35.00 charge on all returned checks.
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Visa & MasterCard, and Bank-to-Bank Transfers are accepted.
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SummerWinds website cannot accurately determine shipping amount Internationally.
International Orders
SummerWinds® Website cannot accurately determine shipping amount Internationally. Please email all International Orders to summerwindsbis@aol.com directly.
How to Place An International Email Orders
You may order direct via email at summerwindsbis@aol.com. Be sure to provide us the following information:
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Products,
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Product name,
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Quantity,
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Price,
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Shipping Address, When we receive your email order and your shipping information, we then know the weights of your order and where it's going to, then we can get you the best shipping rate quote for you. We will then send you an invoice email with the products and shipping quote totals. Once we receive a reply email from you with your approval, we then will charge your credit card and ship your product.
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To pay with a Credit Card,
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We accept Visa, Mastercard and Discover Credit Cards. We need your Credit Card Number Expiration date, & 3 digit security code on the back of the card. For security reasons we suggest that you send your credit card number in one email with your order and message, then the expirations date and security code of your Credit Card in a following email.
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Email address and Phone Number where we can contact you if we have questions.
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If your browser does not support SSL or if you feel uncomfortable sending your personal information through email, your can pay for your order through PayPal.
"Out of Stock" Products
We make every effort to keep products in stock. "Out of stock" product are typically restocked within 1-4 weeks, depending on the location of the product's supplier.
Payment Methods
We accept: Prepayment Checks, Credit cards: Visa, MasterCard, Discover and PayPal.
Credit Card Payments
We need your Credit Card Number Expiration date, & 3-digit security code on the back of the card.
For security reasons we suggest that you send your credit card number in one email with your order and message, then the expiration date and security code of your Credit Card in a following email.
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Email address,
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Phone Number
where we can contact you if we have questions.
If your browser does not support SSL or if you feel uncomfortable sending your personal information through email, your can pay for your order through PayPal.
Email Orders Direct
You may order direct through email at summerwindsBis@aol.com, if your browser does not support SSL or if you feel uncomfortable sending your personal information through the website. Be sure to provide us the following information:
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Products,
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Product name,
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Quantity,
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Price,
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Shipping Address,
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Indicate desired method of shipping (UPS ground, Next Day Air Saver, UPS 2nd Day, or UPS 3-day) if you qualify a free or discounted shipping, ALL shipments will go UPS ground (unless customer is willing to pay the difference).
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Credit Card number and Expiration date,
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for security reasons we suggest that you send your credit card number in one email with your order and message, then the expirations date of your Credit Card in a following email.
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Email address,
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Phone Number, where we can contact you if we have questions.
Fax Orders
You may order direct through Fax at (619) 445-3792 if your browser does not support SSL or if you feel uncomfortable sending your personal information over the internet. Be sure to provide us the following information:
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Products,
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Product name,
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Quantity,
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Price,
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Shipping Address,
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Indicate desired method of shipping (UPS ground, Next Day Air Saver, UPS 2nd Day, or UPS 3-day), if you qualify a free or discounted shipping, ALL shipments will go UPS ground (unless customer is willing to pay the difference).
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Credit Card number and Expiration date.
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Email address,
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Phone Number or Fax Number, where we can contact you if we have questions.
Phone Orders
To place an order by phone, please contact our customer service department at (619) 445-4800 between 8:00 am and 5:00 pm (PST), Monday through Friday. If you call on the weekends, and we are in the office we do answer the phone or leave an order on our message machine, and we will return your call as soon as possible.
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Shipping Address, Indicate desired method of shipping (UPS ground, Next Day Air Saver, UPS 2nd Day, or UPS 3-day), if you qualify a free or discounted shipping, ALL shipments will go UPS ground (unless customer is willing to pay the difference).
Shipping & Handling
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SummerWinds® ships all orders within the contiguous United States through UPS; Non-contiguous states of Alaska and Hawaii and all off shores U.S. territories and all International orders must be sent through USPS.
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Orders shipped APO, VI and PR will be shipped via Parcel Post or Priority and charged shipping.
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Please call (619) 445-4800, or email summerwindsrs@att.net for shipping quotes.
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Addresses outside of the Continental USA, please call or email for options and charges.
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International orders will not qualify for the shipping discounts.
Estimating Your Delivery Time
We ship by UPS. Orders are typically shipped out within two business days of the purchase date, but we strive to ship the same day if order is received before 10:00 am that day. After the order has shipped, domestic ground delivery may take up to 7 to 10 business days to be delivered (Depending on region of the U.S.). Shipping charges will be automatically calculated based on the number of items and their weight in your order. (See, Shipping and Handling) For international order, packages typically arrive with 1 to 3 weeks of shipping date but may take up to 4 to 6 weeks depending on Customs handling. During special shipping promotional periods or holiday shopping you order may arrive faster.
Expedited Delivery
For domestic shipping: UPS Next Day Air Saver, UPS 2nd Day, and UPS 3-Day are avail for an addition charge for. At final checkout, you can select on of these options and the cost will be automatically calculated for you. Please note that delivery times for Next Day Air Saver, 2nd Day and 3-Day refer to business days only and excludes weekends and holiday. Orders must be received by SummerWinds (for lead time) before 12:00 pm the previous day.
Returning Merchandise
Whenever possible, we encourage exchange rather than return of an item you are unhappy with. We are happy to exchange any wrong sizes.
If you need to return merchandise, please call or email us. In the email, please indicate what item(s) you are returning, the reason for the return and what action you would like us to take. Send your return via UPS or Insured Mail to:
SummerWinds®, Attn: Customer Returns
1103 Chamise Court
Hemet, CA 92545
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Returns must be in NEW CONDITION in original box.
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Any items returned that do not meet specifications will be returned to you or discarded at no credit.
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Report any damaged boxes to the carrier within 72 hours. UPS 1-800-742-5877
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Missing items should be reported within 72 hours of receipt of order.
Merchandise Damaged During Shipping
All shipments are fully insured, and damaged merchandise will be replaced promptly. If a package appears to be damaged at the time of delivery, you have the right to refuse it. Should damage occur in a UPS shipment, notify UPS immediately at 800-PICK-UPS and contact SummerWinds.com by emailsummerwindsrs@att.net or call at 1-(619)445-4800. Do not dispose of original shipping cartons or the damaged merchandise, as examination by UPS inspectors may be necessary. If a Parcel Post package arrive damaged, have a local postal clerk verify the damage, then notify us.
Satisfaction Guaranteed
We guarantee you will be 100% satisfied with every product we carry. If for any reason you're not completely satisfied with your product, return it within 30 days and we will give you an exchange or refund (excluding freight), whichever you prefer. If you are dissatisfied for any reason, please call Customer Service at (619) 445-4800, or email summerwindsrs@att.net. We want to make it right! Refer to the "Returning Merchandise" instructions.
Sales Tax
We are required by law to charge sales tax on all orders billing to or shipping to California state (U.S.)