Thank You for your interest in our exclusive, results-oriented Summerwinds BIS products and line of services.
Orders & Terms
Please include a $5.00 Handling Fee for all orders.
No C.O.D.’s outside the 50 states.
For prepayments for personal checks, please include your driver’s license number, state issued, name of person and check number on checks.
There is a $20.00 charge on all returned checks.
Visa & MasterCard, and Bank-to-Bank Transfers are accepted.
All International Orders must contact us through Telephone, Email or FAX to submit orders.
Summerwinds BIS LLC Website cannot accurately determine shipping amount Internationally.
“Out of Stock” products
We make every effort to keep products in stock. “Out of stock” product are typically
restocked within 1-4 weeks, depending on the location of the product’s supplier.
Payment Methods
We accept: Prepayment Checks, Credit cards: Visa, MasterCard, Discover and PayPal.
Email Orders Direct
You may order direct through email at summerwindsBis@aol.com if your browser
does not support SSL or if you feel uncomfortable sending your personal information
through the website. Be sure to provide us the following information:
Products,
Product name,
Quantity, Price,
Shipping Address,
Indicate desired method of shipping (UPS ground, Next Day Air
Saver, UPS 2nd Day, or UPS 3-day) if you qualify a free or discounted shipping,
ALL shipments will go UPS ground (unless customer is willing to pay the difference).
Credit Card number and Expiration date, for security reasons we suggest that
you send your credit card number in one email with your order and message, then
the expirations date of your Credit Card in a following email.
Email address, Phone Number where we can contact you if we have questions.
Fax Orders
You may order direct through Fax at (619)
445-3792 if your browser does not support SSL or if you feel uncomfortable sending
your personal information over the internet. Be sure to provide us the following
information:
Products, Product name,
Quantity, Price,
Shipping Address,
Indicate desired method of shipping (UPS ground, Next Day
Air Saver, UPS 2nd Day, or UPS 3-day), if you qualify a free or discounted shipping,
ALL shipments will go UPS ground (unless customer is willing to pay the difference).
Credit Card number and Expiration date.
Email address, Phone Number or Fax Number, where we can contact you if
we have questions
Phone Orders
To place an order by phone, please contact our customer service department at
(619) 445-4800 between 8:00 am and 5:00 pm (PST), Monday through Friday. If you
call on the weekends, and we are in the office we do answer the phone or leave
an order on our message machine and we will return your call as soon as possible.
Shipping Address
Indicate desired method of shipping (UPS ground, Next Day Air Saver, UPS 2nd Day, or UPS 3-day) if you qualify a free or discounted shipping, ALL shipments will go UPS ground (unless customer is willing to pay the difference).
Shipping & Handling
Orders shipped APO, VI, PR, AK, and
HI, will be shipped via Parcel Post or Priority and charged shipping.
Please
call (619) 445-4800, or email summerwindsrs@att.net for shipping quotes.
Addresses
outside of the Continental USA, please call or email for options and charges.
International orders will not qualify for the shipping discounts
Estimating Your Delivery Time
We ship by UPS. Orders
are typically shipped out within two business days of the purchase date, but
we strive to ship the same day if order is received before 10:00 am that day.
After the order has shipped, domestic ground delivery may take up to 7 to 10
business days to be delivered (Depending on region of the U.S.). Shipping charges
will be automatically calculated based on the number of items and their weight
in your order. (see, Shipping and Handling) For international order, packages
typically arrive with 1 to 3 weeks of shipping date, but may take up to 4 to
6 weeks depending on Customs handling. During special shipping promotional periods
or holiday shopping you order may arrive faster.
Expedited Delivery
For domestic shipping: UPS Next Day Air Saver, UPS 2nd Day, and UPS 3-Day are
avail for an addition charge for. At final checkout, you can select on of these
options and the cost will be automatically calculated for you. Please note that
delivery times for Next Day Air Saver, 2nd Day and 3-Day refer to business days
only and excludes weekends and holiday. Orders must be received by Summerwinds
BIS (for lead time) before 12:00 pm the previous day.
Returning Merchandise
Whenever possible, we encourage exchange rather than return of an item you are
unhappy with. We are happy to exchange any wrong sizes.
If you need to return merchandise, please call or email us. In the email, please
indicate what item(s) you are returning, the reason for the return and what action
you would like us to take. Send your return via UPS or Insured Mail to:
Summerwinds
BIS, LLC Attn: Customer Returns
5690 Dehesa Road
El Cajon CA 92019
Returns must be in NEW CONDITION in original box.
Any items returned that do not meet specifications will be returned to you or
discarded at no credit.
Report any damaged boxes to the carrier within 72 hours.
UPS 1-800-742-5877
Missing items should be reported within 72 hours of receipt
of order.
Merchandise damaged during shipping
All shipments
are fully insured, and damaged merchandise will be replaced promptly. If a package
appears to be damaged at the time of delivery, you have the right to refuse it.
Should damage occur in a UP shipment, notify UPS immediately at 800-PICK-UPS
and contact Summerwinds.com by email summerwindsrs@att.net or call at 1-(619)445-4800.
Do not dispose of original shipping cartons or the damaged merchandise, as examination
by UPS inspectors may be necessary. If a Parcel Post package arrive damaged,
have a local postal clerk verify the damage, then notify us.
Satisfaction Guarantee
We guarantee you will be
100% satisfied with every product we carry. If for any reason you’re not completely
satisfied with your product, return it within 30 days and we will give you an
exchange or refund (excluding freight), whichever you prefer. If you are dissatisfied
for any reason, please call Customer Service at (619) 445-4800, or email summerwindsrs@att.net . We want to make it right! Refer to the “Returning
Merchandise” instructions.
Sales Tax
We are required by law to charge sales tax on all orders billing to or shipping
to California state (U.S.)
